Right of withdrawal

Right of Revocation for Consumers

Consumers according to § 13 BGB (German Civil Code) have the statutory right of revocation described below. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed.

Revocation Policy

You have the right to revoke this contract within fourteen days without giving any reasons.

The revocation period is fourteen days from the day,

• on which you or a third party designated by you, who is not the carrier, have taken possession of the goods,
• if you have ordered several goods in a single order that are delivered separately: from the day on which you or a third party designated by you took possession of the last goods,
• if it concerns the delivery of goods in several partial shipments: from the day on which you or a third party designated by you took possession of the last partial shipment or the last piece.

To exercise your right of revocation, you must inform us

by means of a clear statement (e.g., a letter sent by post or email) of your decision to revoke this contract. You may use the attached sample revocation form, but this is not mandatory.

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of Revocation

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which the notification of your revocation of this contract has been received by us.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the direct costs of returning the goods.

Exclusion or premature expiration of the right of revocation

The right of revocation does not apply to contracts:

• for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (§ 312g para. 2 no. 1 BGB),
• for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded,
• for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
• for transactions with entrepreneurs within the meaning of § 14 BGB, as the statutory right of revocation according to § 312g BGB is only available to consumers.

Sample Revocation Form

Returns from Business Customers (B2B)

For orders placed by entrepreneurs within the meaning of § 14 BGB, the following applies:

• No statutory right of revocation
• Returns are only possible after prior written agreement
• Original packaging and undamaged condition of the goods required
• Return shipping costs are borne by the business customer
• For accepted returns, a processing fee of up to 15% of the goods value may apply

Please contact us in advance at:
Email: info@wohnungstechnik.de
Phone: +49 157 81275401 (Mon–Sun 08:00–20:00)